The Lift, Move & Restore DVDs Are Now In Stock! - Pre-Sale Orders Start Shipping Tomorrow
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vivbc
Cathlete
Ditto! One try each and done! Very nice.I have just had the fastest and smooth download ever!
All the best
Hi aqua_girl,
When we ship pre-sale DVDs we don't ship in the exact order of when you ordered, that's just not possible to do. We always divide our presale orders into batches based on the order date, but each batch could have 1000 or more orders. Once we start processing a batch we have no idea which order is #1 and which is #1000. Hence, if the postal service comes for a pickup and we are not done with the batch we are working on, then they take whatever we have completed in that batch. This means that order #1 might not be picked up and order #1000 might be picked up. Regardless, any packages from the 1st batch will go with the packages from the 2nd batch.
Also, hundreds of people will never get any tracking whatsoever, yet their packages will arrive just fine. Skipped scans happen all the time.
FYI: We handle all packages the same regardless of shipping method. This is true even for Next Air packages. We also don't really see much of a difference in shipping times for priority packages as compared to our normal USPS shipping method.
Because we have forums where everyone can compare order dates and times, what might seem true isn't because there are all kinds of variables that you are not aware of. There is not a week in our life where Amazon, FedEx, UPS, or the postal doesn't lose or delay a package we were supposed to receive. So, it happens to us too. Shipping is just not 100% perfect.
But hang in there, hopefully you will get your package soon
Thank you for taking time out of your busy schedule to explain........yes, if you'll remember,
the first STS 2 package "sent" to me never did arrive, and you all had to resend
Hopefully, you were able to re-coop most of the costs using the insurance provided by the Priority mail.
Hopefully, nothing like that happens this time.........what I have learned this week in dealing
with the ultimate family sadness, is life is too short to "sweat the small stuff"...but unfortunately this is "bigger stuff" to me than it should be.....but sometimes distractions
as simple as new workouts can somewhat help ...............hopefully they will arrive safe &
sound.
the first STS 2 package "sent" to me never did arrive, and you all had to resend
Hopefully, you were able to re-coop most of the costs using the insurance provided by the Priority mail.
Hopefully, nothing like that happens this time.........what I have learned this week in dealing
with the ultimate family sadness, is life is too short to "sweat the small stuff"...but unfortunately this is "bigger stuff" to me than it should be.....but sometimes distractions
as simple as new workouts can somewhat help ...............hopefully they will arrive safe &
sound.
nickisteen
Cathlete
I got mine. Supposed to be delivered Monday, Dec 2ndNickisteen and aquagirl
have you received your tracking number yet?
Mine says it's scheduled to be here Monday. But this is the WORST time of the year for on time shipping so I'm not believing that until my eyes spy that white pkg in my mailbox
The pkg is in PA right now.
I'm super excited that the workouts are on their way! Thank you to the whole crew. I work at a retail company and sometimes I'm one of the many packing out orders. Of course we are hitting our peak season and will be working hard so others can enjoy their holidays. These new workouts will give me something daily to enjoy when I get home after working my tail off!
vivbc
Cathlete
yes, it’s frustrating, and more so when life Is already hurting.
Thank you….that’s so kind….
Lauras.in.bsl
Member
ummmm, looking all over this website for download instructions for these workouts purchased way back in July but can't find them. I still have the code y'all sent. Some folks apparently have access already. Please advise; i'd like to get what I paid for (at long last).
Lady Vol Fan
Cathlete
FitSaxe
Cathlete
Have you looked at your mail inbox. Check your spam as well.
firemedic
Cathlete
As I have learned from experience, you cannot rely on the USPS tracking information. I have looked up tracking to say it will be here on a certain day and it's not. Then others say what yours is saying, waiting for package, then it's delivered without them ever scanning it or the scan it the day it will be delivered. I know it's hard to handle when things are mishandled, just hang in there. Maybe they did ship and they just haven't scanned it yet.
Lauras.in.bsl
Member
Thanks! Did you recieve this info via email
Thanks so much. I don't visit the forums much and was waiting for some sort of email notice or info on the description page. Fingers crossed for a smooth process and a great new series.
Lauras.in.bsl
Member
Thanks to everyone. The downloads went smoothly and I'm excited to try my first new Cathe workouts in quite awhile. I think I'm really going to enjoy the variety and look forward to everybody's first impressions.