My Super Step's Rubber Pegs Came Off

[roxy28]

My Super Step's rubber peg cam off as I was stepping my Imax 2 warm up. I really over extended my knee. I put ice and heat on my knee but I was still cool with it. I thought "The Step" company would give me a replacement part, tell me where to get one, or replace it because the step is only 4 months old. The customer service rep told me I have to buy another step. I paid $100.00 for a step that got great reviews on the discovery site now I should buy another? Does this sound wrong to any one else. Now I am really upset because I did not even get an apology and I can not do my routines that require that step.

 

[merrybaker]

Ouch!!! Sorry to read about your crash.Hope you feel better soon

 

[kathryn]

Rubber peg? I don't quite understand what that is.

Is there any way you can glue it back on with something like Gorilla GLue? (Not knowing what it is, I'm not sure if it's gluable or not).

 

[roxy28]

I use the super step the one Cathe use on Power Hour for my aerobics and wgt training. On the bottom on each of the 4 corners is a rubber stopper I guess its called. The fittness store owner I purchased it from has never heard of that happening. I work out on a tile basement floor so I asked him if I should put it on a mat. Plus I work out every day.So I still love love love my step. Thanks