Am I impatient or is there an order problem?

[sophiem]

Hey all:

Thought I'd ask you about this since I haven't received a response from the Cathe customer service yet. I ordered the Slow and Heavy series DVD on Monday and got an e-mail confirmation saying it was being processed. I tried tracking with UPS, but when I enter my phone number it says they can't locate it. I e-mailed customer service on Wednesday and they haven't responded either. Should I just assume the order is on it's way? Or, do you usually get an e-mail saying the order has shipped with a tracking number? Thanks for any input.

 

[red_mct]

You will get an email with a UPS number when they ship. Depending on where you are, this may take a couple of days. I noticed this order that UPS is much slower than usual; I assume that is due to changes in processes due to gasoline prices and such...

Marie

 

[Debbie5363]

I have received orders without any email confirmation. Don't worry, you will get your dvd. I would wait until Tues/Wed and then call or email customer service.

 

[kraphti]

Slow and Heavy is on backorder. I ordered it a couple of weeks ago with several other DVDs only to find that it was on backordered. Last week I email SNM to see if they had any idea when it would be back in stock or if I could sub a different
DVD. I got a response back from SMN's Nancy apologizing for the inconvenice and that I would sub a different DVD. She mentioned in her response that it may be another week or two, but I'd not take that as the final date because anything could change.

I understand the frustration, give them a couple of more days to respond. I think they are swamped trying to get the new DVDs out.

From my correspondance with SNM:
"I got your follow up message. I'll wait for a couple of more weeks for the Slow and Heavy DVD. I was afraid it was going to be several months before it came in.

Again, thanks for the prompt response.

-------------- Original message --------------

Hello,

The reason we don't like to give a ship date is because we never know exactly when a shipment will arrive and we don't want to let our customers down. I believe we still have another week or two until Slow & Heavy arrives, and with that I understand your frustration.

So to answer your question, yes you may substitute Slow and Heavy for the Terminator DVD.

Let me know if this is a definite decision.

Thank you.

Nancy
"

 

[sophiem]

Thanks so much for that update! I really appreciate it. It's probably on backorder as you say, which is a bummer because that's the one that I want and don't want to substitute. Oh well, I'm sure it's worth waiting for.