Recent content by laurasparkman

>Please wait to contact us as there is nothing we can do about >this until we have replacements made. Currently, customer >service is extremely backlogged since we’re sending out a >years worth of sales in just one week. We will post >instructions on our website once we have the replacement...

Hello Everybody-- Just wanted to post a happy update. I just received an email confirmation that my new DVDs have shipped! I am so pleased to recognize SNM and Nancy in particular for great customer service over a very busy weekend. There was a problem with my preorder. I was pretty bummed...

Just want to second that emotion...yesterday, Nancy very graciously resolved a problem with my order for the new DVDs. Thanks so much, Nancy!

Just wanted to post kudos and thanks to Nancy at SNM who very graciously helped me work through the problem with my order. The new DVDs should be on their way to me soon! She is the best!

Hello Everybody-- I appreciate your responses. I'll have to admit that I was a little on edge when I originally posted my concerns last night. I am usually very patient, but it just flew all over me that they were unable to check the status of my order. But...it is true that in the grand...

This is absurd and unfair. My order should have been one of the first to ship. I don't begrudge people who placed subsequent orders the receipt of their DVDs...but I do take exception to your decision making process. When do you expect to be able to access your shipping system? Days...

Yes, I've entered my phone number numerous times. No package in the system. I remember ordering this set shortly after midnight on the first day of the pre-order. I was pretty excited about being one of the first people to pre-order. I haven't received any sort of notification that there was...

Like many of you, I ordered on the very first day of the original preorder--9/16/2005. I haven't yet received email shipping confirmation, but see where other orders with higher invoice numbers have already shipped. I've emailed Cathe's customer support three times, but they've only...

>The profit margins on equipment is very low. If we were to >offer free shipping on equipment we would actully lose money >on nearly every sale and wouldn't be in business for very >long. :-) So, I guess that's a no, then?;) Can't blame me for asking! :D

Any chance we could get free shipping on an equipment order? I don't need any more of Cathe's DVDs (already have most of them!), but would love to order a high step topper--especially if the shipping were free? BTW, I was one of the first to pre-order this new series, and I maintained my...

>That's because our address is [email protected] ;) > >You have it backwards. Well, DUH! I guess that would explain it! Thanks...

Hello! I tried to email [email protected] but it was returned as undeliverable...? Please advise...thanks! Laura

How about... "Peak Performance 4-Pack" or "Bounce Back 4 Pack"

Yep, I just found this previous thread: http://69.0.137.118/dc/dcboard.php?az=show_topic&forum=2&topic_id=64639&mesg_id=64639&page=5 Apparently no series name this time around.

I apologize in advance if I missed the announcement...but for at least the past three offerings, Cathe has named each series...Intensity Series...Body Blast Series...Hardcore Series. I don't think I've seen one for this series. So, what's the new name? Shall we have a contest? ;-)