Recent content by Agate

And could you please reconcile your response: "we've tested and downloaded the file you're having an issue with and it works fine for us. This file has also been downloaded by many other people without any issues." with THIS: "Although 99% of our downloads have been working just fine...

Oh, and if you are keeping score, I have submitted 6 requests over the last month regarding this matter. The "several" responses I have received from Curt have been ... 2.

Dear Cathe Nation, Thank you for your refund, conveniently issued the day after I posted on your forum. But I want to make things clear: My original request was Nov 6, NOT Nov 15. Curt responded to me on Nov 9, and I followed his instructions, but I still could not download my purchase. I...

On Nov 5, I purchased and attempted to download the Cathe-Stretch-Max-Routine-1. All three attempts failed, when each time the download came to a grinding halt about a third of the way through the file. As I explained to "Curt" on the Cathe helpdesk: "I have high speed DSL (10M/768K)...