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Customer Service |
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The quickest and best way to reach us is always
by e-mail. If you receive a defective video,
have a question or need any kind of help...then
just e-mail us at
support@shopcathe.com and we will get
right back to you . |
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You may also call our order center
(800-433-7837 - USA and Canada customers
only), but this is only an order center and
answering service that we contract out to.
They will gladly forward your question or
problem to us and we will contact you back
by phone usually within 2 business days (
Please Note: we only return calls Mon - Fri
and never on Holidays). For faster response
time, always email us whenever possible.
Emails are usually answered on the same or
next business day. |
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Please Note:
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We can
only replace defective videos and DVDs
that were purchased directly from us. If
you purchased one of our videos from a
store or a distributor please contact
them for a video replacement.
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Since
our product can easily be duplicated we
do not accept returns and all sales are
final. However, we will replace any
defective video, at no cost to you, for
up to 90 days from the date of purchase.
DVDs are guaranteed for life for the
original purchaser. No replacements will
made for videos or DVDs unless they were
purchased directly from us.
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Most
DVDs or videos ship within 1 business
day of your order being placed. You may
cancel any order up and until the time
it ships.
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